Cancellation and Refund Policy
HealthyWay Fit — Blood Sugar Management Programme
Last updated: August 2026
The short version
The 15-minute call costs ₹299, and that also gets you four PDF guides by email as soon as you book. If you change your mind before the call, you get your money back — and you keep the guides. If we can’t make it, you get your money back. If you don’t turn up without telling us, we keep the fee — but talk to us, because we would usually rather reschedule you than keep ₹299.
The rest of this page is the detail.
1. What you are paying for
₹299 covers two things:
- One 15-minute one-on-one call with a HealthyWay Fit coach, at a slot you choose.
- Four PDF guides — the Insulin Resistance Guide, the Glycemic Load Guide, the meal-sequencing plan and the daily movement routine.
There is nothing further to pay in connection with either.
2. About the guides
The guides are emailed to you as soon as your booking is confirmed, before the call, so that the conversation starts from shared understanding.
That means they are digital goods you have already received by the time any cancellation happens. Two things follow, and we would rather say them plainly than bury them:
- We cannot take the guides back, and we won’t ask you to delete them. If you cancel, they are still yours to keep and use.
- We still refund you anyway, on the terms below. We have decided the guides are not worth clawing back over ₹299, and we would rather you left with something useful than felt caught out.
If you would prefer to receive the guides only after the call, say so when you book and we will hold them.
3. Cancelling before the call
More than 12 hours before your slot: email us and we will refund the full ₹299. No reason needed. You keep the guides.
Less than 12 hours before your slot: we can’t offer a refund at that point, because the coach’s time has been held for you. We will, however, reschedule you once at no charge if you email us before the slot begins.
To cancel or reschedule, email kriti@healthywayfit.com from the address you booked with, and include your booking reference.
4. If you don’t attend
If you don’t join the call and haven’t told us in advance, the fee is not refundable — the coach held the time and the guides were delivered.
If something genuinely got in the way, email us. We will normally offer you one rescheduled slot as a goodwill gesture. We would rather you got the call than kept the ₹299.
5. If we cancel or don’t show up
If we have to cancel, or a coach fails to join your scheduled call, you choose: a full refund, or a rescheduled slot at a time that suits you. Either way, just tell us which you’d prefer.
6. If the coach concludes it isn’t a fit
Sometimes the honest answer on the call is that this isn’t the right thing for you. If your coach tells you that, email us and we will refund the ₹299. We don’t think you should pay for being told no.
7. Problems with the guides
If the guides don’t arrive, arrive corrupted, or you can’t open them, email us and we will resend them. If we can’t get them to you, we will refund the fee in full.
8. How refunds are made
- Refunds go back to the original payment method, through Razorpay.
- We will process approved refunds within 2 business days of agreeing them.
- Your bank or card issuer usually takes a further 5–7 business days to show the money. That part is outside our control.
- We refund the full ₹299. We do not deduct a processing charge.
9. Longer programmes
If, after the call, you decide to join a longer programme, that is a separate purchase with its own cancellation and refund terms. Those terms will be given to you in writing before you pay anything, and you will have the chance to read them first. They are not covered by this page.
10. Your statutory rights
Nothing on this page takes away rights you have under the Consumer Protection Act, 2019 or any other law. If you believe you have been treated unfairly, you can raise it with us — and, if we don’t resolve it, with a Consumer Commission.
11. How to reach us
Refund requests and complaints
Email: kirti@healthywayfit.com
We acknowledge within 48 hours.
Grievance Officer
Name: Kirti Prakash
Email: kirti@healthywayfit.com
Address: J 8 Growth LLP, 218 Pkt 1, Paschim Puri, New Delhi 110063
We aim to resolve complaints within 15 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.
HealthyWay Fit (J 8 Growth LLP)
218 Pkt 1, Paschim Puri, New Delhi 110063